Common FAQs

 

1. Do you ship internationally?
Currently, we only ship within the UK. Sign up for our newsletter to be the first to know when we go global!

2. What delivery options do you offer?
We provide standard delivery (£3.99) and free shipping on orders over £40. Please check the shipping terms for more details!

3. When will my order be sent?
We aim to process your order within 1-2 days. We ship exclusively via Evri Standard Delivery, which takes 2–4 business days after dispatch.

4. Are your sizes Korean or UK?
Our items follow Korean sizing but are designed for a relaxed, versatile fit. Always check the ‘Size Chart’ tab on each product page!

5. Where is the product sourced from?
Every piece is sourced from South Korea. We partner exclusively with Korea-based brands to ensure top quality. Almost all of the items are designed and made in Korea, though some may be designed in South Korea yet manufactured in Japan and China. Please check the origin details on each product page.

6. What if my item is out of stock after payment?
All listings are in stock, but if there’s an unexpected shortage, we will immediately preorder from our Korean wholesale partners. Currently, we do not offer a preorder service, but we strive to improve our offerings in the future.

7. Can I return, refund, or exchange my item?
Yes, you have a 14-day window to return or exchange your product after receiving it. Customers are responsible for return shipping costs. Please read our return policy for details. If you encounter any defects, contact us at mushiishopuk@gmail.com or on Instagram @mushii_uk.